Customer Service Representatives (Savings Division)

Cardiff, Cardiff (Caerdydd)
Up to £17,500 per annum (dependant on experience) + benefits
13 Sep 2017
11 Oct 2017
CSR Jun-17
Contract Type
Full Time

Doing the right thing is what we aim to do at Hodge.  We are a financial services business focused on the retail savings, commercial lending and retirement markets.  The Hodge Foundation, a charity supporting the welfare, medical, academic and educational areas owns over 75% of our business. This drives us, knowing that by helping our customers to achieve their goals, we are also helping good causes that are important to us.

We have achieved significant growth over the last few years and have ambitious plans to expand further. 

Job title:        Customer Service Representative (Savings Division)

Salary:           Up to £17,500 per annum (dependant on experience) + benefits

Hours:            35 hours per week on a rota basis

We are looking for individuals with drive, enthusiasm and a passion for delivering outstanding customer service to join our expanding team as a Customer Service Representative.

The Customer Service Team provides a high quality, personal and knowledgeable service for prospective and existing customers through a wide range of work streams including telephone, online and post.

This role requires strong customer service skills and the ability to communicate effectively, both verbally and in writing.  We are looking for someone who demonstrates a confident and friendly approach, and can remain patient and calm under pressure. Sound numeracy skills and good attention to detail are essential.

The preferred candidate will have recent experience of working in a similar customer services role, ideally within the financial services sector.

Our benefits package includes:

  • Generous pension scheme
  • Annual bonus
  • Private medical insurance
  • Life Assurance and Critical Illness cover
  • 25 days holiday per annum, plus an extra day off at Christmas
  • Various flexible options: childcare vouchers, cycle scheme, season ticket loans
  • Regular sports and social events
  • Use of gym and spa facilities
  • Weekly fruit delivery
  • Local discounts – coffee shops, restaurants, bars
  • Prestigious offices in city centre location