Senior Support Analyst

Caerphilly (Caerffili)
£29,000 - £32,000
07 Sep 2017
05 Oct 2017
Contract Type
Full Time

Job Title of Vacancy:

Senior Support Analyst

Contract Type:


Salary / Benefits

£29-32,000 depending on experience

Main Purpose: -

  • The Senior Support Analyst is responsible for 1st - 3rd line support on all aspects of the IT infrastructure.
  • The role will cover everything from desktop hardware/software through to the Server infrastructure for local areas.
  • Additional IT project work will be required as part of this role, to provide technical knowledge and hands-on support to build, configure and document supporting IT infrastructure.
  • Provide support for all aspects of the IT infrastructure at regional level to ensure maximum uptime in a 24/5 manufacturing environment.
  • Ensure effective monitoring of IT Services and propose methods of improving service delivery across the organization.
  • Ensure escalated Service Desk incidents/request are resolved effectively and within the agreed SLA.
  • Contribute to and follow all IT processes as required by IT Management.
  • Actively participate or lead local / global projects as required by IT Management.
  • Actively seek and lead process improvements activities either locally or globally as required by IT Management.
  • Responsible for all levels of administration and support of regional server systems as directed by IT Management.  

    Skills & Knowledge: -

  • Ability to convey complex technical points without jargon and in plain English.
  • Customer Focused.
  • Excellent verbal, written and documentation skills.
  • Excellent planning, organisational and prioritising skills.
  • Technical lead with hands on experience of multi-site/server environment
  • Microsoft Certified   MCSA/MCSE / VMware Qualification.
  • Extensive knowledge of Server 2003, 2008 and 2012.
  • Experience of supporting SQL 2005/2008/2012.
  • Experience of SharePoint 2010 or 2013.
  • Experience of Office 2013 and 2016.
  • Educated to degree level or equivalent.
  • Strong level of hardware/software troubleshooting ability.

    Petrie Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

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