Customer Service Advisors

16640.00 - 17500.00 GBP Annual
11 Aug 2017
08 Sep 2017
Contract Type
Full Time
Title: Inbound Customer Service Advisor

Location: Cardiff, Wales

Start Date: 14th, 21st, 28th August onward

Salary: GBP8.00 - GBP9.50 p/h + Extra Commission (GBPGBPGBP)!

Shifts/Hours: 40hrs, Flexible shift patterns

(Operational Hours: flexibility between 06:45 - 23:00, Mon - Sun)

Our award-winning client based in Cardiff, is a hugely established and respected contact centre delivering campaigns, inbound and outbound, on behalf of their leading energy Blue Chip clients. We are interested in all potential candidates that have a hard work ethic and looking to forge a career as a successful Customer Service Advisor. We are looking to meet driven individuals who want to take the next step in their career regardless of your past experience! That's right - no experience is necessary as full training and ongoing support and development offered!


As an Inbound Customer Service Advisor you are the central point of contact to our customers who call into the customer service centre on a daily basis. The role of the Inbound Customer Service Advisor is vitally important and is really busy and varied - you are at the forefront of the business and for this reason; we need someone who is sociable and has a friendly yet professional approach to the role. You'll take ownership of each call, getting to the heart of the query, deciding the best course of action and providing the kind of service that earns our customers' trust. At the same time, you'll be promoting and selling our products and services. If you've got outstanding interpersonal skills and take pride in giving your best, our comprehensive training will give you the knowledge to deliver a first-class customer experience.

Day to day tasks may include:

Taking inbound calls from new and existing customers and support them with queries relating to homecare products which include:

- Handling Electrical Emergencies
- Handling Gas Emergencies
- Complaint Handling
- Processing Claims
- Booking breakdown appointments
- Resolving customer account queries
- Upselling products to customers
- Offering further assistance


The perfect candidate will be able to demonstrate the following skill set:

- Excellent customer service skills together with a professional telephone manner.
- Down to earth, positive and resilient attitude.
- Target driven.
- Ability to build rapport and communicate in a helpful way.
- Problem solving skills.
- Strong communication skills, both written and verbal.
- Flexibility and willingness to learn.
- Good administration skills.
- Ability to work as part of a team.
- Career driven.
- Enthusiasm and Passion.


We offer full training and support when you join us, and there will be opportunities to grow and develop within the business. We also offer:

- Competitive salary
- Rewarding monthly bonus in recognition of your hard work!!
- World-class training program with continued ongoing development and support.
- Increase in hourly rate for working overtime and on Sundays (GBP9.50 p/h)
- Sales commission and High Street Vouchers
- 25x paid annual holidays (with public holidays also!)
- Great discounts amongst local shops and restaurants
- People's Pension Scheme
- Overtime available
- Excellent city centre location with accessible transport links
- FREE Childcare Vouchers??? FREE Eye Tests??? AND FREE Massages at your desk!
- Parking available
- Subsidised onsite food & dining facilities
- Eventful calendar with charity fun days and staff nights to get involved in!

If you can see yourself becoming a part of this team and want to be considered for this post, then by all means get in touch or submit your CV in an application and one of our team can get back to you