Senior Support Analyst

Location
Caerphilly (Caerffili)
Salary
£29,000 - £32,000
Posted
10 Aug 2017
Closes
07 Sep 2017
Ref
PR4574
Sectors
IT
Contract Type
Permanent
Hours
Full Time

Job Title of Vacancy:

Senior Support Analyst

Contract Type:

Permanent

Salary / Benefits

£29-32,000 depending on experience

Main Purpose: -

  • The Senior Support Analyst is responsible for 1st - 3rd line support on all aspects of the IT infrastructure.
  • The role will cover everything from desktop hardware/software through to the Server infrastructure for local areas.
  • Additional IT project work will be required as part of this role, to provide technical knowledge and hands-on support to build, configure and document supporting IT infrastructure.
  • Provide support for all aspects of the IT infrastructure at regional level to ensure maximum uptime in a 24/5 manufacturing environment.
  • Ensure effective monitoring of IT Services and propose methods of improving service delivery across the organization.
  • Ensure escalated Service Desk incidents/request are resolved effectively and within the agreed SLA.
  • Contribute to and follow all IT processes as required by IT Management.
  • Actively participate or lead local / global projects as required by IT Management.
  • Actively seek and lead process improvements activities either locally or globally as required by IT Management.
  • Responsible for all levels of administration and support of regional server systems as directed by IT Management.  

    Skills & Knowledge: -

  • Ability to convey complex technical points without jargon and in plain English.
  • Customer Focused.
  • Excellent verbal, written and documentation skills.
  • Excellent planning, organisational and prioritising skills.
  • Technical lead with hands on experience of multi-site/server environment
  • Microsoft Certified   MCSA/MCSE / VMware Qualification.
  • Extensive knowledge of Server 2003, 2008 and 2012.
  • Experience of supporting SQL 2005/2008/2012.
  • Experience of SharePoint 2010 or 2013.
  • Experience of Office 2013 and 2016.
  • Educated to degree level or equivalent.
  • Strong level of hardware/software troubleshooting ability.

    Petrie Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

Apply for Senior Support Analyst

Already uploaded your CV? Sign in to apply instantly

Apply

Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB


4000 characters left


By applying for a job listed on JobsWales.co.uk you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.

More jobs like this