GMEI Operations Analyst

7 days left

29 Jul 2017
26 Aug 2017
Contract Type
Full Time

The GMEI Operations Analyst role provides an opportunity to join DTCC at its Wrexham site; a growing location with a friendly culture and history of investing in staff development. The role requires independent work adhering to operational procedures and the use of internal systems. With training provided and subsequent, on-going expectation for staff to maintain awareness of shifting practices, the role is right for a committed, driven individual looking to start a career in financial services industry. The right candidate will find DTCC offers many opportunities to train, become involved in the wider DTCC community and develop themselves and their career

Primary responsibilities

  • Utilise internet search methodology to source and verify customer reference data.
  • Adhere to internal processes to interpret and evaluate reference data.
  • Accurately record the information via computerised collection methods, creating a comprehensive audit trail to corroborate sources, in readiness for Client delivery
  • Maintains appropriate records of research methods and results, suggesting and sharing best practices across the business
  • As required, undertake a variety of data verification/quality control activities to ensure the continued meeting of operational/regulatory standards.
  • Maintain awareness of performance, striving to exceed operational quality and productivity targets.
  • Review and action tasks that are addressed to you from the internal customer service support team
  • Undertakes training of more junior team members as and when required.
  • Function as a knowledge point for country specific guidance to ensure global capabilities in line with operational/regulatory requirements.
  • Responsible for supporting the department adherence to GLEIF policies and procedures
  • Refers the most complex problems to Team Manager or Leader as appropriate.
  • Ensures high customer satisfaction throughout the process.
  • Facilitate ad hoc requests as needed to meet business needs.

Essential Knowledge & Skills Required

  • Proficient in the use of personal computers and standard software applications such as MS Office.
  • Knowledge of internet research methodology, principles and procedures
  • Ability to gather and analyse data from a variety of sources.
  • Excellent analytical, problem-solving and decision-making skills
  • Keen attention to detail and accuracy
  • Works well under pressure to meet agreed targets and hit deadlines with minimum supervision
  • Ability to identify potential issues and problems in timely manner and take relevant action/escalate as appropriate
  • Strong and effective written/oral communication skills, articulate and confident.
  • Ability to develop strong knowledge of multiple operational processes.
  • Ability to work on own initiative and as part of a team.
  • Confidence and ability to bring new ideas and suggestions for consideration.
  • Highly organised and proactive work ethic
  • Professional in attitude and appearance
  • Adaptability to change.
  • Awareness of risk and potential resulting harm to business, taking appropriate action to mitigate/avoid risk
  • Effective Time Management skills.
  • Demonstrates excellent Interpersonal skills.
  • Excellent Customer Service skills.
  • Prepared to work overtime and weekend hours based upon business needs and requirements

Desirable Knowledge & Skills

  • Financial services or industry related experience

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