Customer Service Advisor

Location
Newport, Wales
Salary
£15000 - £16500 per annum
Posted
10 Nov 2016
Closes
08 Dec 2016
Ref
21892
Contact
Red Recruitment
Contract Type
Permanent
Hours
Full Time

Do you have excellent Customer Service skills or experience? Our Financial Services client, based in Newport, is seeking to recruit a Customer Service Advisor to work within the customer service team. This highly sought after position will see you dealing with inbound enquiries, assisting both new and existing customers with their bank account query and discussing other relevant products and services as appropriate.

As a Customer Service Advisor, you will be responsible for:

KEY TASKS


  • First class telephone manner in dealing with inbound/outbound calls and in line with DPA guidelines
  • Opening and distributing of incoming/outgoing mail
  • Carry out administrative tasks in relation to processing new applications
  • Process and allocate payments made by debit card and cheques from customers
  • Carry out additional administrative tasks as and when required

  • The successful Customer Service Advisor will have previously worked with a contact centre customer service role. To apply for this role, you should also be able to demonstrate excellent verbal and written communication skills, with a confident yet friendly approach to customer service, as well as excellent attention to detail and administration skills.