Customer Service Advisor

Location
Cardiff, Wales
Salary
£17000 per annum + Pension, Benefits scheme & Bonus
Posted
07 Nov 2016
Closes
05 Dec 2016
Ref
STS71116
Contact
Red Recruitment
Contract Type
Permanent
Hours
Full Time

Red Recruitment are currently seeking Sales through service candidates to join a fantastic organisation in Cardiff.

THE COMPANY

This Insurance organisation are one of the premier suppliers for insurance across the UK. They employ about 4000 people across the UK and have a number of different sites. In joining this company, you'll be joining an organisation with excellent career prospects, fantastic salaries and lots of additional benefits.

THE JOB ROLE

Successful candidates will be expected to fulfil the following duties throughout their role.

- Answering incoming calls from existing customers and assisting with their enquires.

- Detailing all communications on the system, including any changes.

- Identifying any gaps in the customers product package that could be rectified and promoting these to the customer.

THE SUCCESSFUL CANDIDATE

The successful candidate will need to be able to demonstrate the following competencies and capabilities.

- Excellent telephone manner.

- Ability to identify and resolve any customer satisfaction issues.

- Identify opportunities to up-sell additional products to customers.

- Ability to work under own initiative.

- Confident and professional manner.

EXPERIENCE

Experience isn't required, however you will need to be able to demonstrate the above competencies in order to be invited to interview.

If you feel this is the role for you then please apply using the link below.