Customer Service Advisor

Cardiff, Wales
£7.10 - £8.23 per hour + Onsite parking
07 Nov 2016
05 Dec 2016
Red Recruitment
Contract Type
Full Time

Customer Service Advisor


  • You will have previous retail, customer service or contact centre experience
  • You are warm, friendly and approachable
  • You have a passion to deliver great customer service
  • You have great communication skills
  • You thrive whilst working in a supportive team
  • You would go the extra mile for your customers
  • You can adapt to working in a fast paced ever changing environment

Key Responsibilities:

  • The first point of contact for customer and aim to make this a positive relationship from the outset.
  • Receiving a high volume of inbound calls from existing customers for Tesco
  • Updating and amending customer details where necessary, ensuring accuracy and attention to detail
  • Taking responsibility for each customer query and resolving any complaints in a professional manner
  • Think of solutions for customers, setting realistic expectations, offering a range of options where possible.
  • Identifying opportunities to promote additional services and products
  • Maintaining high levels of customer service at all times and treat every customer as an individual, tailoring response to their needs.
  • Working within service level agreements to ensure the best possible company reputation
  • Working as part of a team, supporting colleagues to ensure a positive working environment

Pay rate:

£7.10 per hour - up to £8.23 after 12 weeks employment

Hours of work:

You must be flexible to work any shifts between 6.00am - 11.30pm, from Monday to Sunday.

Breaks will be allocated on a daily basis and these must be adhered to.

Full commitment is required for the duration of the assignment including Christmas week.


Overtime is paid at 1.5 for Sundays, statutory bank holidays and any agreed hours worked over 36 hours. You are able to apply for overtime 3 weeks after training has been completed.

This is an exciting opportunity to join a progressive, recognised brand that is well respected in its' field. You will benefit from free on-site parking, staff canteen and first rate facilities.