Application Support Analyst

Location
Swansea, Wales
Salary
£25000 - £35000 per annum
Posted
13 Oct 2016
Closes
10 Nov 2016
Ref
00060097
Contact
Recruitment Genius Ltd
Sectors
IT
Contract Type
Permanent
Hours
Full Time
An Application Support Analyst is required to join a leading technology provider and software development house within the financial industry, with over 30 years' experience. They specialise in the development of C# and .Net web applications for a diverse customer base spread across the UK and Europe.

You will be joining a highly collaborative environment where all members of the team are encouraged to engage with both internal and external customers, and everyone has a voice. You will have a direct impact on how they develop their products and services whilst gaining exposure to a diverse range of challenges.

Key responsibilities will include:
- Providing 3rd line technical support to their customers via various channels
- Assist with 1st and 2nd line to apply repeatable fixes to issues
- Support their enterprise level web based application
- Ensuring that all support queries are resolved to the Customers satisfaction
- Pro-active monitoring of customers implementations and environments
- Producing user and technical documentation
- Identifying and implementation optimisations and continuous improvements
- Installing and co-ordinating the release of bug fixes and system updates
- Engage stakeholders to capture feedback and ensure that software meets the customer's needs
- Maximise own performance by ensuring that both technical and behavioural skills remain up to date by taking personal ownership

Required experience
- Minimum 3 years' experience of SQL Server 2008 and above.
- Minimum of 3 years' relevant experience of technical support role
- Understanding and using SQL Server to query / amend data
- Windows server 2008 onwards
- Ability to write technical and support documentation

Advantageous but not essential
- IIS 7.0 above
- Networking and OS knowledge
- MS Visual studio
- C# .Net SSRS, SSIS, SSAS

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