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CONDUIT is one of the largest outsourced call centre service providers in UK & Ireland, specialising in public sector, utilities, retail, media and telecoms, with clients such as Vodafone, BSkyB and BT Global Services in the UK

Other companies also include Bord Gais, 02, Tourism Ireland and the 999 Emergency Services in Ireland. Across UK & Ireland we have 6 call centres, 3 of which are in Wales – we operate services in 9 different European languages, and operate services via voice, webchat, email and SMS. We employ over 2000.

We are part of the world’s largest information service provider,KGB_Group (www.kgb.com), and we also operate a number of well known retail brands such as 118118 in the UK and 11850 in Ireland.  As a global business we now employ over 12,000 staff from our 28 call centres, in 12 different countries, as far flung as the Philippines, Mauritius, and even Hawaii.

Conduit’s customer care strategy is very simple:-

1. absolute leadership in client KPI’s

2. guaranteed resource delivery and agent productivity

3. exceptional customer experience

4. providing innovation, business insight and process improvement to our clients - backed up by a flexible, can-do attitude.

5. highly cost effective services - critical in today’s challenging environment.